Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns must have an RA# which, if eligible, we can provide via email, once we have all the required information. This RA# email will have all the proper return instructions. Please forward your request to firstname.lastname@example.org.